TERMS AND CONDITIONS

Welcome to Ebuscompany s.r.o!

These are the terms and conditions for:

The following terms and conditions apply to the website and services offered by Ebuscompany. By using the website and services, you agree to be bound by these terms and conditions and our privacy policy.

In these terms and conditions, the words "website" refer to the Ebuscompany website, "we", "us", "our", and "Ebuscompany", refers to Ebuscompany s.r.o, and "client", and "user", refers to you, the user or client of Ebuscompany.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM EBUSCOMPANY.

1. ACCEPTANCE OF TERMS

This agreement sets forth the legally binding terms for your use of the website and services offered by Ebuscompany. By accessing and using the website and its services, you agree to abide by the provisions of this agreement. If you do not agree to these terms, you must refrain from using the website and services. We reserve the right to modify this agreement at any time, and such modifications shall be effective upon posting on the website. By continuing to use the website and services following the posting of any modifications, you agree to be bound by the updated terms; therefore, it is important that you review this agreement periodically.

Ebuscompany reserves the right, in its sole discretion, to refuse to provide services to any user or client and to modify its eligibility criteria at any time. This provision shall be inapplicable in those jurisdictions where it is prohibited by law and, in such cases, the right to access the website and services will be revoked.

By using the website and services, you represent and warrant that you have full power, authority and capacity to enter into this agreement and to perform all obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.

2. NOTIFICATIONS AND NEWSLETTER

By providing Ebuscompany with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.

3. BOOKINGS

Users can make bookings for the panoramic tours offered by Ebuscompany through the official website. During the booking process, the user must select the desired date and time, complete the required details and confirm the booking by making the corresponding payment. Each ticket purchased guarantees a seat on the selected tour and the user will receive an electronic confirmation with the details of their booking.

The pick-up and drop-off point is the headquarters of Staroměstské náměstíl 12 / post code 110 00 Praha 1 located in the centre of Prague. Users should arrive at the pick-up point at least 10 minutes before the booked time to ensure on-time boarding. Ebuscompany is not responsible if the user arrives late and is unable to participate in the booked tour, and no refunds will be issued for late arrivals or no-shows.

Ebuscompany reserves the right to modify or cancel tours in exceptional circumstances, such as adverse weather conditions, technical problems or any event that may compromise the safety or quality of the service. In the event of cancellation by Ebuscompany, users will be notified as far in advance as possible and will be offered the option to reschedule the tour or receive a full refund.

For those wishing to schedule private tours for groups, contact should be made via the contact form available on the website or via the contact details provided. These tours are subject to special conditions, and the client must agree to a personalised quote before confirming the booking.

4. PAYMENTS

Payment for bookings must be made in full at the time of completing the booking process, using the payment methods available on the website, such as credit or debit cards. Payments are processed securely by specialised external providers, guaranteeing the protection of the user's financial data. Ebuscompany does not directly store or manage this information.

All prices indicated on the website include taxes and reflect the final cost of the service. In the case of private tours, the client must pay the full amount of the accepted quote before the booking is confirmed.

In situations where Ebuscompany must cancel a tour due to force majeure or other factors beyond its control, a full refund will be issued or the user will be offered the opportunity to reschedule the service. It is the responsibility of the user to ensure that their method of payment is valid and to keep their contact information up to date in order to receive notifications regarding their booking.

5. LIMITATION OF LIABILITY

Ebuscompany provides hopson-hp-off sightseeing tours of the city of Prague via electric buses, offering a comfortable and safe experience for its users. However, Ebuscompany's liability is limited to the organisation and provision of the service as described in the official tour information. Ebuscompany shall not be liable for any direct, indirect, incidental, consequential or special loss, damage or injury resulting from participation in the tours, except in cases of gross negligence or wilful misconduct on the part of Ebuscompany.

The user is responsible for arriving at the pick-up point at Staroměstské náměstí 12 office in time to participate in the booked tour. In the event that a user does not show up or arrives late, and misses the tour for this reason, Ebuscompany shall not be liable or obliged to provide a refund or rescheduling. Furthermore, the user is responsible for following all instructions provided by Ebuscompany staff before and during the tour to ensure their safety and the safety of other passengers.

Ebuscompany does not guarantee that weather conditions, traffic or other external factors will be completely free of inconveniences during the tour. While the company will take all reasonable steps to provide a quality experience, it cannot be held responsible for interruptions, delays, changes to the itinerary or cancellations caused by circumstances beyond its control, such as adverse weather conditions, unforeseen road events or technical problems. In such cases, the user will be offered the option to reschedule the tour or receive a partial or full refund, as appropriate.

Ebuscompany will not be liable for damage, loss of personal belongings, injury or any other circumstances occurring during the tour that are the result of user conduct, failure to comply with safety regulations, misuse of equipment or any action beyond the reasonable control of the company. Users are responsible for taking care of their personal belongings at all times; Ebuscompany assumes no responsibility for objects lost or stolen during the duration of the tour or on the company's premises.

Ebuscompany will not be liable for any damages or losses arising from incorrect information provided by the user at the time of booking, such as incorrect dates, times or contact details. It is the responsibility of the user to carefully check the details of their booking prior to confirmation and to ensure that all information is accurate.

By participating in the tours, the user expressly accepts the limitations of liability set out in these terms and conditions.

6. COPYRIGHT

All content on Ebuscompany website, including, without limitation, names, logos, trademarks, images, text, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Ebuscompany or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Ebuscompany are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Ebuscompany prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Ebuscompany or any part of the material for any purpose other than its intended purposes is strictly prohibited.

7. COPYRIGHT INFRINGEMENT

Ebuscompany will respond to all enquiries, complaints and claims related to the alleged infringement by breach or violation of the provisions contained in the laws and regulations of the Czech Republic and international copyright and intellectual property. Ebuscompany respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:

Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
A statement that specifically identifies the location of the infringing material, in sufficient detail so that Ebuscompany can find it on the website.
Your name, address, telephone number and email address.
A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner's behalf.

8. PERSONAL DATA

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

9. PROHIBITED ACTIVITIES

The following activities are prohibited:

Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
Deep-link to any portion of the services for any purpose without our express written permission.
"Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorisation.
Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Ebuscompany in connection with the services.
Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

10. DISCLAIMER OF WARRANTIES

Due to the nature of the Internet, Ebuscompany provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Ebuscompany for any loss or damage caused as a result.

Ebuscompany shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Ebuscompany excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Ebuscompany and Ebuscompany shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

Any incorrect or inaccurate information on the website.
The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Ebuscompany.
All representations, warranties, conditions and other terms which but for this notice would have effect.

11. ELECTRONIC COMMUNICATIONS

Ebuscompany will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorised human action, including errors or mistakes.

12. INDEMNIFICATION

You agree to defend and indemnify Ebuscompany from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

13. CHANGES AND TERMINATION

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

14. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Ebuscompany, shall constitute the entire agreement between you and Ebuscompany concerning and governs your use of the website and the services.

15. FORCE MAJEURE

Ebuscompany shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

16. DISPUTE RESOLUTION

In the event of any dispute, claim or controversy relating to the interpretation, performance or enforcement of these terms and conditions, or the services provided by Ebuscompany, both parties agree to attempt to resolve the dispute amicably and in good faith through a mediation process. The mediation will be facilitated by a neutral mediator selected by mutual agreement of the parties. The costs associated with the mediation process will be shared equally by both parties, unless otherwise agreed. The mediation will be conducted in a mutually acceptable language and at a location agreed by the parties, preferably virtual to ensure accessibility.

If, after a reasonable period of time, mediation does not lead to a mutually satisfactory solution, any outstanding dispute shall be resolved by binding arbitration. The seat of arbitration shall be the United Kingdom. The arbitration shall be conducted in the English language, unless otherwise agreed by both parties, and the arbitration award shall be final and binding on both parties. The parties expressly waive any right of appeal or recourse, except as permitted by applicable law.

The parties also agree that each party shall bear its own legal costs in connection with the arbitration, unless the arbitrator determines otherwise in his or her award. Ebuscompany and the client acknowledge that arbitration shall be the exclusive remedy for resolving disputes that are not resolved by mediation, and waive the right to bring any claim in court, except to the extent necessary to enforce the arbitration award or to seek injunctive relief prior to or during the arbitration proceeding.

By agreeing to these terms, both parties confirm their commitment to resolve any dispute efficiently, confidentially and fairly in accordance with the principles set out in this clause.

17. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the Czech Republic. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Czech Republic. This applies unless binding arbitration is agreed to in the relevant section.

18. FINAL PROVISIONS

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied.

Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.

In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

19. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us using the contact information below: